Privacy policy

Privacy Policy

Last Updated: December 17, 2025

Welcome to Pavya (accessible at https://pavya.in/). We value your trust and are committed to protecting your personal information.

This Privacy Policy outlines how Pavya ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit our website, use our services, or make a purchase. By accessing our services, you acknowledge that you have read and understood the terms of this policy.

1. Information We Collect

To provide you with a seamless shopping experience—from browsing Jaipur’s finest ethnic wear to delivering it to your doorstep—we collect certain information about you.

A. Information You Provide to Us When you interact with us (placing an order, signing up for emails, or contacting support), we collect:

  • Contact Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Details of what you purchase, including product sizes, preferences, and payment confirmation details (Note: We do not store full credit card numbers; these are processed securely by our payment gateways).

  • Customer Support Data: Any information you choose to share when you contact us via email or WhatsApp regarding sizing, returns, or general inquiries.

B. Information Collected Automatically When you visit Pavya.in, certain data is collected automatically to help our website function correctly and to help us understand how you shop:

  • Device Information: Your IP address, web browser type, time zone, and information about the device you are using (mobile/desktop).

  • Usage Data: How you browse our store, which search terms you use, and which pages (e.g., specific Kurtis or Gowns) you view.

  • Cookies: We use cookies to remember your cart items and keep you logged in.

2. How We Use Your Information

We use your personal data to fulfill our contract with you and to improve our services:

  • Order Fulfillment: To process payments, arrange shipping, provide invoices, and handle returns or exchanges.

  • Communication: To send you order confirmations, shipping updates, and respond to your queries.

  • Marketing (With your consent): To send you emails or SMS about new arrivals (like our latest Co-ord sets), exclusive offers, and store updates.

  • Security: To screen orders for potential risk or fraud.

  • Store Optimization: To analyze browsing patterns and improve our website design and product offerings.

3. Sharing Your Information

We treat your data with respect and do not sell it to third parties. However, we do share it with trusted third parties to help us operate our business:

  • Shopify: Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.

  • Service Providers: We share necessary details (Name, Address, Phone) with logistics partners (couriers) to deliver your order and with payment processors to handle transactions.

  • Legal Obligations: We may disclose your information if required by law, to respond to a subpoena, or to protect our rights.

4. Relationship with Shopify

Since our store is powered by Shopify, they process and store your data to facilitate the services. Shopify may transfer data internationally to ensure the service works reliably. For detailed information on how Shopify handles data, please review the Shopify Consumer Privacy Policy.

5. Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of other sites. We encourage you to read the privacy statements of any website that collects personally identifiable information.

6. Your Rights

Depending on your location, you have specific rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You may ask us to update or correct incorrect information.

  • Deletion: You may request that we delete your personal information from our records, subject to certain legal retention requirements (e.g., tax laws).

  • Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link in the email footer.

To exercise these rights, please contact us at the details provided below.

7. Data Retention & Security

We retain your order information for our records unless and until you ask us to delete this information. While no method of transmission over the Internet is 100% secure, we follow generally accepted industry standards to protect your personal information.

8. Minors

Our website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated date will be indicated at the top of this policy.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

Pavya

  • Email: support@pavya.in

  • Phone: +91 7014362805

  • Address: Behind Gogiya Petrol Pump, In front of Jaipur International Airport Terminal-1, Jaipur, Rajasthan, 302029, India.